Returns & Refunds Policy
We stand behind the quality of our premium leather goods. Here is our policy regarding returns, refunds, and warranties.
Standard Return Policy
We accept returns for all our leather products (wallets, belts, ladies bags, etc.) within 7 days of delivery. To be eligible for a return, the item must be:
- Unused and in the exact same condition that you received it.
- In the original packaging with all tags attached.
- Accompanied by the original receipt or proof of purchase.
Manufacturing Defects & Refunds
Our leather goods are crafted with precision, but if you receive a product with a genuine manufacturing defect, we will provide a full refund or replacement. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
1 Year Warranty
Every UniHide product comes with a 1 Year Warranty. We guarantee our products against hardware failures (like zippers or buckles) and craftsmanship defects (like stitching).
Note: Natural characteristics of leather (like minor scars or texture variations), normal wear and tear, color fading, or damages caused by misuse, water, or lack of proper leather care are not covered under this warranty.
How to Request a Return or Warranty Claim
To initiate a return or claim your warranty, please contact our support team. Provide your order number and clear photos of the issue.
