Frequently Asked Questions

Delivery inside Dhaka city costs ৳60 and typically takes 1-2 business days. Delivery outside Dhaka city costs ৳120 and usually takes 3-5 business days.

Yes, we offer Cash on Delivery (COD) across all of Bangladesh. You can also pay in advance via bKash, Nagad, or credit/debit cards during checkout.

Once your order is dispatched, you will receive an SMS and email containing your tracking number and a link to track your package via our courier partners (Steadfast, Pathao, or Sundarban).

We accept returns within 7 days of delivery. The item must be unused, in its exact original condition, and in the original packaging with all tags attached.

Our 6-month warranty covers manufacturing and craftsmanship defects, such as faulty stitching, broken zippers, or hardware failures. It does not cover natural leather characteristics, normal wear and tear, or damage from water and misuse.

Please contact our customer support team via email or phone with your order number and clear photos of the item. Our team will guide you through the quick return or replacement process.

Yes, all UniHide products are crafted from 100% genuine, premium leather. We take pride in using high-quality hides that age beautifully over time.

To ensure longevity, keep your leather goods away from prolonged direct sunlight and heavy moisture. If it gets wet, gently dab it with a dry cloth and let it air dry. We recommend applying a quality leather conditioner every 3-6 months to keep the leather soft and prevent cracking.